Trade in tools

To qualify for trade-in credit on a new device purchased at a physical Microsoft Store location, you would need to bring in your eligible used device when you make your purchase. Or bring in your eligible used device and receipt within 15 days of purchase to complete a trade-in transaction. For the safety and well-being of our customers and employees, our Microsoft Store locations are currently closed. Check the status of your local Microsoft Store.

Once your device has been received and evaluated, CExchange will issue a payment via your choice of PayPal or bank transfer. This promotion applies only to select Surface devices purchased from Microsoft Store.

You can trade in one eligible used device for each qualifying Surface device you purchase at Microsoft Store. For example, if you purchase three qualifying Surface devices from Microsoft Store, you can trade in up to three eligible used devices.

For pre-orders, be sure to wait until the release date of the product to start a trade-in claim process. Your payment method should have been charged and the new product has shipped before submitting your proof of purchase.

In the case, the trade-in requires to submit the IMEI of the new devices purchase, you will need to wait until you received the new device. The Microsoft Store Promise. Fast, free shipping Get your order in days with no minimum purchase required. See shipping details. Free returns Return almost any product in like-new condition in its original packaging within 30 days. See returns details. Instant software downloads Install most apps and software, like Microsoft , Windows, and Xbox games, via digital download.

Free expert help Get free expert help with shopping, orders, product training, and more. Contact us. Offer valid for reimbursements with purchases of select hardware devices from Microsoft Store, after trade in of qualifying devices PC, laptop, mobile phone, tablet, video game console , while supplies last. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements.

All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Any appraised value will be determined at trade in and provided by CExchange.

Recycle for Rewards program provided by CExchange and other terms and conditions may apply. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers.

Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information. Sign in to or create an account After finalizing your device information, sign in to or create a CExchange account. Be sure to include all relevant contact, shipping, and payment information.

Send in your devices Carefully pack and ship your devices to CExchange within 15 days of trade-in approval. Get paid Payments via check are issued within 15 days of CExchange finalizing the trade-in process.

Grab your used business devices and begin the trade-in process. Expand All Collapse All. Once your devices have been received and evaluated, CExchange will issue a payment via check issued within 15 days finalizing the trade-in process.

CExchange has more than 12 years of experience refurbishing and reselling consumer electronics. CExchange assesses trade-in industry standards daily to ensure you get a fair and competitive price on your used device.

The Microsoft store promise. Buy more, save more Our special business pricing ensures that you'll get great savings the more you purchase. Where can I sell a used lawn mower?

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